2373 West Tennessee St. Tallahassee, FL 32304 (877) 896-6691 or 850-576-5165 (per Alex Jefferson, RJ 10/25/18)
2373 West Tennessee St., Tallahassee, FL 32304 Map
Sales: (850) 739-6230 | Service: (850) 739-3860 | Parts: (850) 739-3780
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HondaLink®: Over the Air Software Update for Wireless Network Upgrade

*Please Note: You are able to perform this update yourself or schedule the update at Proctor Honda at no cost to you through February 22, 2022. After that date, you will need to bring your vehicle to us at Proctor Honda to complete the update with purchase of a new embedded cellular device.  Please read the details below and call us if you have any questions at 850-739-3860.

 

Question

Answer

1.

Why do I need to apply the OTA update?

By February 22, 2022, North American wireless network providers will be phasing out the 3G network the affected vehicle uses for HondaLink and Wi-Fi Hotspot services. An Over the Air Update (OTA) is required to update your vehicle’s embedded cellular unit, to enable it to connect to a new network that will allow you to continue to receive HondaLink and Wi-Fi Hotspot services.

2.

Which models are affected?

  • 2018-2020 Accord Touring
  • 2018-2020 Odyssey Touring & Elite
  • 2019-2020 Insight Touring
  • 2019-2022 Pilot Touring, Elite and Black Edition
  • 2019-2021 Passport Touring & Elite
PLEASE NOTE: Certain 2018 Accord and 2019 Insight vehicles may also be affected by the Safety Recall: Rear Backup Camera.  This safety recall repair must be performed first for this OTA to update correctly.  You may visit www.recalls.honda.com to check if your vehicle is affected by this recall.

Not all 2021 Passport and 2022 Pilot vehicles will require an OTA update. To confirm if your vehicle needs the update, press the "Home" button on your vehicle audio and connectivity system. If an update is available for your vehicle, the System Updates icon will show and exclamation point (!).
 

3.

What features will be impacted if I don’t apply the OTA by February 22, 2022?

HondaLink Remote : Remote Start and Stop, Security Alarm Alert, Amazon Alexa Skill, Remote Lock and Unlock, Find My Car, Geofence Alert, Speed Alert, Destination by Voice, Stolen Vehicle Locator, Driver Feedback.

HondaLink Security : Emergency Call, Automatic Collision Notification, Enhanced Roadside Assistance, Personal Data Wipe.

HondaLink Concierge : Personal concierge services to make hotel, restaurant or airline reservations.

HondaLink Link : Dashboard, Vehicle Notifications, Vehicle Health Report, Send Destination.

Other Features: Wi-Fi Hotspot

4.

How can I confirm the update is available for my vehicle?

For the Odyssey, Pilot and Passport: The System Updates icon will show an exclamation point (!)

For the Accord and Insight: The message “System update ready to install” will display.

5.

What are the consequences of not completing the OTA update?

HondaLink services and Wi-Fi Hotspot will no longer work as of February 22, 2022. Additionally, future Over the Air Update fixes and enhancements to your audio and connectivity system cannot be downloaded via the cellular network. Only Wi-Fi and USB updates will be available.

PLEASE NOTE : Unless the update is completed by February 22, 2022, Automatic Collision Notification will not function. If your airbag deploys or a significant collision is detected, your vehicle will be unable to contact an operator who could request that emergency services be dispatched.

6.

Can I update my vehicle after February 22, 2022 to receive HondaLink or WI-FI Hotspot services?

No, you cannot perform the OTA update after February 22, 2022. Restoring HondaLink or WI-FI Hotspot services after February 22, 2022 can ONLY be addressed by a customer paying for a new embedded cellular device at an authorized dealer.

7.

What happens if I have a paid subscription and I do not perform the OTA update?

If you do not update your vehicle via the OTA prior to February 22, 2022, your services will automatically be cancelled, and you will be issued a pro-rated refund for the unused portion of your subscription. You will lose access to services such as Automatic Collision Notification, Emergency Call, Stolen Vehicle Locator and Remote Features such as Remote Start and Stop and Amazon Alexa Skill. If you are not currently subscribed to HondaLink services, then the operation of your Honda vehicle will not be affected, but you would not be able to receive such services in the future.

If you have a paid subscription for WI-FI Hotspot, please contact AT&T Customer Support.

8.

How do I perform the OTA update?

Please follow these steps to complete the update.

Your vehicle may automatically perform Steps 1-3 in the background. If so, then please begin with Step 4 and press “Install Now”.

1. Go to the “HOME” screen on your vehicle display audio screen

2. Select “System Updates”

3. Select “via Wireless”

4. When the download is complete, select “Install Now”

5. The Installing bar will count to 100%

6. Wait unit you see “Installation of new software complete”

9.

How long does the OTA take to complete?

The update takes approximately 17-20 minutes to complete. This is dependent on good cellular network connection.

PLEASE NOTE: ACCORD and INSIGHT vehicles will have a two-part update which will require you to select “Install Now” two separate times. The first update is for your vehicle display unit and will take about 2-5 minutes to install. The second update should start approximately 5 minutes after your first update has completed. The second update will complete the upgrade of the wireless network to ensure your services continue to work and will take approximately 17-20 minutes to install.

10.

Will I lose any functions during the update?

The update takes approximately 17-20 minutes to complete, and the cellular connection will be disabled and restored after the update has completed. In addition, during the update process the green LED between the LINK and ASSIST call out buttons, located by the dome light, will blink.

11.

How will I be able to confirm the update worked?

Please follow these steps to confirm the update was successful.

1. Select “HOME” screen on your vehicle display audio screen

2. Select “System Updates”

3. Select “via Wireless Connection”

4. Wait for the “System is Up-to-Date” message to display

12.

Can the dealer perform the OTA update for me?

Yes, you can schedule an appointment with your dealer to complete the OTA update.

13.

What happens if the OTA update doesn’t work if I opt to do it myself?

You may experience Update Failed Code57D which may be caused by a poor cellular signal.

Before installing the software, move the car to an open area where cellular signal may improve. If the installation of the software is successful, you will see “Installation of new software complete”.